Refunds
Refund Policy
Effective Date: June 4, 2026
Mad Man Hockey understands that team plans may change. Because tournament planning requires advance scheduling, ice time, staffing, hotel coordination, and division management, the following refund policy applies to all Mad Man Hockey events unless otherwise stated in writing.
Deposit Policy
A $350.00, or the event specific amount, deposit is required within 30 days of registration.
The deposit is non-refundable.
Team Withdrawal Policy
If a team withdraws from a tournament 30 or more days before the tournament begins, any refund beyond the non-refundable deposit will be reviewed on a case-by-case basis.
If a team withdraws less than 30 days before the tournament begins, the team forfeits the full cost of the tournament.
Sold-Out Event Policy
If an event is sold out, refunds will not be processed for any team that withdraws at any time.
A sold-out event means your team has reserved a spot that may have otherwise been available to another team that Mad Man Hockey had to turn away. For that reason, withdrawing from a sold-out event does not qualify for a refund.
Case-by-Case Review
All refund requests are reviewed on a case-by-case basis. Submitting a refund request does not guarantee that a refund will be approved.
Mad Man Hockey may consider factors such as:
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Timing of the withdrawal
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Whether the event is sold out
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Whether another team can fill the spot
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Administrative costs already incurred
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Scheduling, hotel, staffing, and tournament planning impacts
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Any event-specific circumstances
Processing Fees
Credit card processing fees, platform fees, service fees, and other third-party transaction fees may be non-refundable.
Event Changes
Mad Man Hockey reserves the right to adjust divisions, schedules, formats, locations, and event details when necessary. Standard schedule, division, or format adjustments do not automatically qualify a team for a refund.
Event Cancellation
If Mad Man Hockey cancels an event, refund or credit options will be reviewed and communicated to registered teams.
How to Request a Refund
Refund requests must be submitted in writing by the team contact or authorized team representative.
Please include:
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Team name
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Tournament name
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Age group/division
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Team contact name
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Phone number
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Email address
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Reason for withdrawal or refund request
Refund requests may be sent to:
Contact
Questions about this Refund Policy may be directed to:
Mad Man Hockey
Email: shawn@madman-hockey.com
Phone: 440-479-4086
Mailing Address: 6610 Center St., Mentor, Ohio 44060